Posted on 18th May 2011 @ 10:53 PM

Digital Images Disclaimer

All pictures shown are professionally shot and have been provided by the manufacturer. Wigs shown have been styled for the photo to show full potential. Personal results may vary.

 

Color Discrepancies

Vogue Wigs is not responsible for color recommendations made by representatives not meeting customer expectations. The description of a color is given as accurately as possible, but IS subject to opinion person-to-person.

 

Flat–Fee Shipping & Handling |

1. Normal postage domestic shipping takes 1 to 3 business days: FREE* (for orders above $20SGD) **SINGAPORE ORDERS ONLY

2. Express Doorstep Shipping : $4.90SGD **SINGAPORE ORDERS ONLY

3. Express to Letterbox shipping: $3.90SGD

4. Special Express Shipping takes 1 business day: $6SGD**

5. Malaysia to doorstep registered Airmail takes 5 to 15 business days: $5SGD

5. International shipping takes 5–15 business days: $12SGD** *

 

**We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

 

Country Customs & Duties Fees

Shipping charges do not include international taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from Voguewigs.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Girlhairdo.com. This amount will be subtracted from your merchandise refund. Girlhairdo.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please contact us.

 

Tracking Number (for local registered mail / Internation orders )

As soon as your order ships, you will receive a shipment confirmation via email with tracking information. It will provide you with a link to follow your packages transit progress to its shipment destination. The tracking number will also show on the online order detail link that you are provided with in your original email confirmation. You can also contact sales@girlhairdo.com

 

Shipping

Any packages that have been rerouted back to us will incur extra shipping fees to have the package redelivered. For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge.

 

Order Processing

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.

 

Modify or Cancel Order :

No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. 

 

Phone Order:

You can call us at +65 98863450/82298669 for any phone orders.

 

Mail Order:

You can email us your order in the format below and we will reply you with billing information.

 

Return Policy(only applicable for online orders)

At Girlhairdo.com customer satisfaction is our top priority. If for any reason you are unhappy with your item we will gladly refund you for the item cost. Please note the following rules for returns:

• Items must be in their original manufacturer's condition and packaging. we are not allowed to resell hairpieces which have been worn, tried on or handled.
• Do not unpack or try on the product. Due to the sensitive nature of our products, we cannot resell any item that has been tried on or mishandled. The item returned must be in original manufacturer condition with all tags and packaging, otherwise a 50% fee will be incurred.
• Ineligible returns will incur a 50% product return fee.
• Items must be returned to Girlhairdo within 15 days of receipt by the customer.
• Return freight charges are to be paid by customer. We are not responsible lost or damaged packages.
• Refunds will be applied back to your original method of payment.
• Returns are not allowed on sale item, costume wigs, wig accessories, clearance items, or price matched items.
• Shipping fees are non-refundable. Refunds are issued for the item cost only.
• Any promotional items included originally with the product must also be returned. If promotional items are not returned, retail costs of these items will be incurred.

Exchange Policy

No restocking fees for items in original manufacturer's condition. Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. Exchanges are not allowed on costume wigs, wig accessories, clearance items, or price matched items. Coupon codes, free shipping and promotions do not apply to exchange items.

Please read the policy below in its entirety before sending any products back to us.

• If you are not happy with the color or texture of your wig, we would be happy to exchange it to another product free of charge.
• Do not unpack or try on the product. Due to the sensitive nature of our products, we cannot resell any item that has been tried on or mishandled.
• The item returned must be in original manufacturer’s condition with all tags and packaging. Otherwise a 50% fee will be incurred plus standard reshipping cost for the new item.
• Once you have received your exchange, no further exchanges can be made.
• All exchanges must be completed within 15 days of original purchase.
• Return freight charges are to be paid by customer. We are not responsible lost or damaged packages.

Please note that wigs, hair extensions, hair pieces and hair accessories by their nature of use are deemed unfit for return if they have been worn. If you are unsure about a style please do remember that hygiene requirements are high due to the intimate nature of wig use.

If you receive a wig that is faulty or you do not like the style or colour please contact us.

Wigs must be returned unworn, unused and with tags attached in their original packaging and in a resaleable condition. Please do not purchase a various array of wigs / hair items simply to 'try on'. Fitting is available at our showroom in Oxfordshire, UK.

Wigs and hair items that have been tried on, worn, brushed, styled or used are non returnable for hygiene reasons due to the intimate nature of thier use. Wigs with odour, cosmetics or perfume traces are also deemed unfit for resale.

If your product is ineligible for exchange or return, we will email you the option of: • Returning the item(s) to you at your cost

 

Policy Changes |

Girlhairdo.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.